Introduction

This document provides a quick guide for Carriers and Vendors explaining how to reschedule an appointment using the One Network system.

Appointment Rescheduling

1. Log on to the One Network system.
2. To find your shipment, click on Search.
   
   
   
   
3. A Search By field and a Retrieve For field appears.
   For the "Search By" field, make sure that the drop-down choice is set to "Shipments: by Shipment Number". 
   For the "Retrieve For" field, the default choice is "Last 30 Days" – if you want to look for shipments whose Pickup Date is older than 30 days, select one of the other choices from the drop-down list. 
   
   
   
   

4. Type your PO number in the Search box
    

   Important

   When entering your PO number in the Search box:

   • If you are rescheduling for Safeway or Kroger, enter an asterisk * symbol before the PO number (for example *123456)
   • If you are rescheduling for Dollar General, enter an asterisk * symbol after the PO number (for example A1B2C3*)
5. After entering your PO number, press Enter key on your keyboard.
6. A list of matching PO numbers is displayed. Find your desired PO number that is located under the Shipment column.
   If rescheduling a pickup appointment, click on the Appointment Confirmation Number located under the Pickup column. 
   If rescheduling a delivery appointment, click on the Appointment Confirmation Number located under the Delivery column. 
   
   
   
   
7. An Appointment page is displayed with the current scheduled appointment. 
8. To reschedule this appointment, click on Reschedule Appointment.
   
   
   
   
9. A popup window will be displayed in order to specify the reason for rescheduling this appointment. Select one of the choices from the drop-down list under the "Reason Code" field and then click the Reschedule Appointment button on the popup window.
   
   
   
   
10. An Appointment page is displayed with a list of available appointment times.
11. Select the radio button next to your desired appointment time. 
12. Click Save to reschedule an appointment.
    
    
    
    
13. A success message appears on the Appointment page along with the Reservation ID / Confirmation Number.
    This confirms your appointment has been rescheduled successfully.