Introduction

This document provides a quick guide for carriers and vendors on how to reschedule an appointment using the One Network system.

Appointment Rescheduling

1. Log on to the One Network system.
2. To find a shipment, click on Search.
   
   
   
3. A Search By field and a Retrieve For field appears.
   For the Search By field, make sure that the drop-down choice is set to Shipments: by Shipment Number. 
   For the Retrieve For field, the default choice is "Last 30 Days". To look for shipments whose pickup date is older than 30 days, select one of the other choices from the drop-down list. 
   
   
   

4. Type the PO number in the Search box

   Important

   When entering the PO number in the Search box:

   • If you are rescheduling for Safeway or Kroger, enter an asterisk (*) symbol before the PO number (for example, *123456)
   • If you are rescheduling for Dollar General, enter an asterisk (*) symbol after the PO number (for example, A1B2C3*)
5. After entering the PO number, press the Enter key.
6. A list of matching PO numbers is displayed. Find the desired PO number that is located under the Shipment column.
   If rescheduling a pickup appointment, click on the Appointment Confirmation Number located under the Pickup column. 
   If rescheduling a delivery appointment, click on the Appointment Confirmation Number located under the Delivery column. 
   
   
   
7. An Appointment page is displayed with the current scheduled appointment. 
8. To reschedule this appointment, click on Reschedule Appointment.
   
   
   
9. A pop-up window is displayed in order to specify the reason for rescheduling this appointment. 
10. Select one of the choices from the drop-down list under the Reason Code field.
11. Click on Reschedule Appointment.
    
    
    
12. An Appointment page is displayed with a list of available appointment times.
13. Select the radio button next to the desired appointment time. 
14. Click Save to reschedule an appointment.
    
    
    
15. A success message appears on the Appointment page along with the Reservation ID (confirmation number).
    This confirms that the appointment has been rescheduled successfully.