Introduction

This document provides a quick guide for

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carriers and

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vendors on how to reschedule an appointment using the One Network system.

Appointment Rescheduling

1. Login Log on to the One Network system.

1. Find your Shipment by first clicking into the Search box (located in the upper right-hand corner of the screen) as shown below:

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1. To find a shipment, click on Search.
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2. A Search By field and a Retrieve For field appearsWhen you first click into the Search box, you will see a "Search By" field and a "Retrieve For" field.
   For the

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1. Search By

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1.  field,

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1. make sure that the drop-down choice is set to

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1. Shipments: by Shipment Number

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1. . 
   For the

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1. Retrieve For

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1.  field, the default choice is "Last 30 Days"

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1. . To look for shipments whose

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1. pickup date is older than 30 days, select one of the other choices from the drop-down list. 
   

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2. Type

   in your

   the PO number in the Search box

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1. Warning
   icon false title Important
   When entering

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1. the PO number in the Search box: If you are rescheduling for Safeway or Kroger, enter an

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1. asterisk (*) symbol before the PO number (for example, *123456) If you are rescheduling for Dollar General, enter an

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1. asterisk (*) symbol after the PO number (for example, A1B2C3*)

2. After entering your the PO number, hit the press the Enter key on your keyboard.
3. A list of matching PO numbers will be is displayed. Find your the desired PO number which would be that is located under the Shipment column.
   If rescheduling a pickup appointment, click on the Appointment Confirmation Number located under the Pickup column. 
   If rescheduling a delivery appointment, click on the Appointment Confirmation Number located under the Delivery column. 
   

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2. An Appointment screen will then be page is displayed with the current scheduled appointment. 
3. To reschedule this appointment, click the on Reschedule Appointment button.
   

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2. A popup window will be pop-up window is displayed in order to specify the reason for rescheduling this appointment. 
3. Select one of the choices from the drop-down list under the "Reason Code" field and then click the Reschedule Appointment button on the popup window.

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1.  field.
2. Click on Reschedule Appointment.
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3. An Appointment page is displayed with a A list of available appointment times will be displayed.
4. Select the radio button next to your the desired appointment time and then click the Save button on the bottom right corner of the screen to reschedule the . 
5. Click Save to reschedule an appointment.
   

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2. A After clicking the Save button, you will see a success message appears on the Appointment screen page along with the Reservation ID (confirmation number).
   This confirms

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1. that the appointment has been rescheduled successfully. 
   

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