...

This document provides a quick guide for Carriers and Vendors explaining how to reschedule an appointment using the One Network system.

Appointment Rescheduling

1. Login Log on to the One Network system.
2. To find your shipment, click on Search.
   
   Image Added
   
   
3. A Search By field and a Retrieve For field appearsFind your Shipment by first clicking into the Search box (located in the upper right-hand corner of the screen) as shown below:
   Image Removed
   When you first click into the Search box, you will see a "Search By" field and a "Retrieve For" field.
   For the "Search By" field, please be make sure that the drop-down choice is set to "Shipments: by Shipment Number". 
   For the "Retrieve For" field, the default choice is "Last 30 Days" – if you want to look for shipments whose Pickup Date is older than 30 days, select one of the other choices from the drop-down list. 
   
   
   
   

4. Type in your PO number in the Search box
    

   Warning
   icon false title Important
   When entering your PO number in the Search box: If you are rescheduling for Safeway or Kroger, enter an asterisk * symbol BEFORE before the PO number (for example *123456) If you are rescheduling for Dollar General, enter an asterisk * symbol AFTER after the PO number (for example A1B2C3*)

5. After entering your PO number, hit the press Enter key on your keyboard. 
6. A list of matching PO numbers will be is displayed. Find your desired PO number which would be that is located under the Shipment column.
   If rescheduling a pickup appointment, click on the Appointment Confirmation Number located under the Pickup column. 
   If rescheduling a delivery appointment, click on the Appointment Confirmation Number located under the Delivery column. 
   
   
   
   
7. An Appointment screen will then be page is displayed with the current scheduled appointment. 
8. To reschedule this appointment, click the on Reschedule Appointment button.
   
   
   
   
9. A popup window will be displayed in order to specify the reason for rescheduling this appointment. Select one of the choices from the drop-down list under the "Reason Code" field and then click the Reschedule Appointment button on the popup window.
   
   
   A
   
10. An Appointment page is displayed with a list of available appointment times will be displayed.
11. Select the radio button next to your desired appointment time and then click the Save button on the bottom right corner of the screen to reschedule the appointment.Image Removed
    . 
12. Click Save to reschedule an appointment.
    
    Image Added
    
    
13. A success message appears on the Appointment page along with the Reservation ID / Confirmation NumberAfter clicking the Save button, you will see a success message on the Appointment screen.
    This confirms your appointment has been rescheduled successfully.