Introduction

This document provides a quick guide for Carriers and Vendors explaining how to reset or change your password in the One Network system.

If you enter an incorrect password three consecutive times, the One Network system will lock your user account, and you will then need to reset your password.
Note - Three consecutive times means three times in a row – for example, if you are on the Login screen and you enter your password incorrectly two times; if you then enter it incorrectly the next time (even if you close the Login screen and come back to it at a later time), your user account will be locked.

Resetting Your Password

1. Open an Internet Explorer (IE) browser window.

1. In the IE window, enter the following URL and press the Enter key on your keyboard:

• https://logon.onenetwork.com

1. After entering this URL, you will be taken to the Login screen for the One Network system:

1. To reset or change your password, select the "Click here" link under the Login button that states "Click here to reset your account password."

1. The Reset Password screen will be displayed.

1. Enter your username in the Username field and enter your email in the Email Address field.

Important Note - The email address must match the one associated with this username.
Note – the Username field is case sensitive so make sure you enter the value in this field using the proper upper and lower case.

1. After entering your username and email address, press the Submit button.

Important Note – if you receive an error message stating "This is not a valid account", please confirm you entered your username and email address correctly. The Username field is case sensitive so make sure you enter the value in this field using the proper upper and lower case. Please contact the administrator user for your company if you are having issues with your email address and they can verify it in the system .

1. After entering the correct username and email address and pressing the Submit button, you will see a message on the Login screen stating your password has been reset.

The message states: "Your account has been reset and an email has been sent to you. You must use the new password contained in the email to login to One Network Enterprises. The email may take a few minutes to arrive."

1. You should now receive an email to the email address that you entered. This email will contain your new system-generated password.

1. Go back to the Login screen for the One Network system and enter your username and enter this new password in the Password field and press the Login button.

It may be easiest if you copy this new password from the email and paste it in the Password field rather than trying to type in this new password.
Note – both the Username and Password fields are case sensitive on the Login screen so make sure you enter values in these fields using proper upper and lower case.

1. After logging in with this new system-generated password, you will be taken to the Change Password screen in order for you to create a new password for you to use.

In the Current Password field, enter the new system-generated password that you just used to login (i.e. the one that was sent in the email). In the New Password and Confirm New Password fields, enter your new desired password.
Note - Your new password must be between 8 and 15 characters long and must contain at least one each of the following: alpha (a-z, A-Z), numeric (0-9) and special character (!, #, $, etc). Do not use spaces in your password. An example of a password that meets these criteria would be: Johnathan#9.
After entering your current password and new password, press the Submit button.

1. You will be logged in and taken to the main One Network system screen.

1. Once you want to login again, you must now use the new password you have just created.