Introduction

 This document provides a quick guide for Carriers carriers and Vendors explaining vendors on how to schedule an appointment for a non-controlled shipment using the One Network system.Introduction

Appointment Scheduling

1. Login Log on to the One Network system.

2. Find your Shipment by first clicking into the Search box (located in the upper right-hand corner of the screen) as shown below:To locate a shipment, Click Search.

   Note
   Since Since this is a non-controlled shipment and not yet assigned to a Carriercarrier, the Carrier carrier would need to know the Shipment Number in order to perform the search, or the Vendor vendor would need to be listed on the Shipment shipment in order to pull up the shipment.

   Image Removed
   

   Image Added
   
   

3. A Search

   When you first click into the Search box, you will see a Search

   By field and a Retrieve For field appears.
   • For the Search By field,

   please be

   make sure that the drop-down choice is set to "Shipments: by Shipment Number". 
   • For the Retrieve For field, the default choice is "Last 30 Days"

   – if you want to

   . To look for shipments whose

   Pickup Date

   pickup date is older than 30 days, select one of the other choices from the drop-down list. 
   Image Added
   

   Image Removed

   
   

   Warning
   Type in

   your

   the PO number in the Search box. An asterisk

   symbol can

   symbol * can be used as a wild card either before the PO number or after the PO number – this can be used if you do not know the entire PO number.

   
    
4. After entering your the PO number, hit the press the Enter key on your keyboard.
    
5. A list of matching PO numbers will be is displayed. Find your the desired PO number which would be that is located under the Shipment column.
   • If scheduling a pickup appointment, click on the word LIVE or DROP on Live or Drop, located under the Pickup column. 
   • If scheduling a delivery appointment, click on the word LIVE or DROP on Live or Drop located under the Delivery column. 
   Image RemovedImage Added

6. An Appointment screen will then be An Appointment page is displayed with a list of available appointment times. 

7. To define how many appointments are to be displayed on the screen page for that shipment, select one of the choices from the drop-down list in the Max Candidates field – the choices are 5, 4, 3, 2 and 1.

   Note
   If there are no appointment times available in the system, the screen will show page shows "no data". If this happens, please contact your Hub hub to request an appointment.

   Image RemovedImage Added

8. If you are a Carrier, select carrier: 

   1. Select the radio button next to

   your

   1. the desired appointment time

   and then click the Save button on the bottom right corner of the screen to schedule the

   1. .

   2. Click Save to schedule an appointment.

9. Image Removed
   If you are a Vendor, select the Carrier in the Carrier field , then select vendor:

   1. Select the carrier in the Carrier field.
   2. Select the radio button next to
   your
   1. the desired appointment time
   , and then click the Save button on the bottom right corner of the screen to schedule the
   1. .
   2. Click Save to schedule an appointment.

   Image Added

   Note
   The Carrier field is an auto-complete field with a search icon – you . You can either select a Carrier carrier, or select the "Off Network" option and manually enter a name.

    
   
    

    

10. A

    After clicking the Save button, you will see a

    success message appears on the Appointment

    screen

    page along with the Reservation ID

    / Confirmation Number for the appointment.

     (confirmation number). 
    This confirms

    your

    that the appointment has been scheduled successfully.  
    Image Added
    

    Image Removed

    
    

    Note

    Note -

    When first scheduling the appointment,

    if you would like

    to find

    the

    available appointments for a different day and/or time, change the date and/or time in

    the

    the Target

    field and

    field, then click outside of this field or click the "Get Candidates"

    icon – the

    icon. The list of appointments

    will be

    is refreshed

    and is

    based on this new date and time. To change

    the

    the Target

    field

    field back to its original date and time, click the "Reset Target Date"

    icon

    icon.

    Image Removed

    
    
    Image Added
    
    

11. If the

    Hub

    hub has configured the system

    so a user has to

    , you must enter a reason

    when changing

    to change the target date. 

12. Select a

    , a message will be displayed and you will need to select a

    choice from the drop-down list under the "Reason Code" field. 

13. Click Save.

    Image Modified