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This document provides a quick guide for Carriers carriers and Vendors explaining vendors on how to reset or change your password in the One Network system.
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- Open an Internet Explorer (IE) browser window.
- In the IE window, enter the following URL and press the Enter key on your keyboard:
https://logon.onenetwork.com
- After entering this URL, you will be taken to the Login screen for the One Network system.
- To reset or change your password, select the "Click here" link under the Login button that states "Click here to reset your account password."
- The Reset Reset Password screen will be displayed.
Enter your username in the Username field and enter your email e-mail in the Email Address field.
Warning title Important The email e-mail address must match the one associated with this username.
The Username field is case sensitive so make sure you enter the value in this field using the proper upper and lower case.
After entering your username and email e-mail address, press the Submit button.
Warning title Important If you receive an error message stating "This is not a valid account", please confirm you entered your username and email e-mail address correctly. The Username field is case sensitive, so make sure you enter the value in this field using the proper upper and lower case. Please contact the administrator user for your company if you are having issues with your email e-mail address, and they can verify it in the system.
- After entering the correct username and email e-mail address and pressing clicking the Submit button, you will see a message on the Login screen stating your password has been reset.
The message states: "Your account has been reset and an email has been sent to you. You must use the new password contained in the email to login to One Network Enterprises. The email may take a few minutes to arrive."
- You should now receive an email e-mail to the email e-mail address that you entered. This email e-mail will contain your new system-generated password.
Go back to the Login screen for the One Network system and enter your username and enter this new password in the Password field and press the Login button.
Tip It may be easiest if you copy this new password from the email and paste it in the Password field rather than trying to type in this new password.
Note Both the Username and Password fields are case sensitive on the Login screen, so make sure you enter values in these fields using proper upper and lower case.
- After logging in with this new system-generated password, you will be taken to the Change Change Password screen in order for you to create a new password for you to use.
In the Current Current Password field, enter the new system-generated password that you just used to login (i.e., the one that was sent in the email). In the New New Password and ConfirmNew Confirm New Password fields, enter your new desired password.
Note Your new password must be between 8 and 15 characters long and must contain at least one each of the following: alpha (a-z, A-Z), numeric (0-9) and special character (!, #, $, etc). Do not use spaces in your password. An example of a password that meets these criteria would be: Johnathan#9.
- After entering your current password and new password, press the Submit button.
You will be logged in and taken to the main One Network system screen.
- Once you want to login again, you must now use the new password you have just created.